Return and refund policy

OBJECTIVE

To ensure the satisfaction of our customers by ensuring that the chocolates arrive in perfect condition, and provide a solution which is fair and quick in the event that the product is received in a poor state.

SCOPE

This return policy only applies to products purchased through our official channels that come in a poor state, being understood by this: chocolate melted in its entirety, is visibly damaged, with alterations in the original packaging, or any condition affecting safe use and enjoyment.

Does not apply to changes to the taste, personal preference or failure to perform the order by the customer.

PROCESS TO REQUEST A RETURN OR REPLACEMENT:

• Notice:

The contact must occur within 24 hours of receipt of the order. By email: contacto@coraec.com

• Evidence:

It will be necessary to send us a clear photo of the product is affected, showing the state in which it was received along with the order number.

• Review:

Our team will assess the situation and, to proceed, we will offer you the option of:

• Forwarding of the same product, at no additional cost.
• Full refund of the amount paid.